Complaints Policy
How to raise a complaint and escalation steps.
On This Page
📑 Complaints Policy – PixelRaid Hosting
Purpose
PixelRaid Hosting is committed to resolving complaints quickly, fairly, and transparently.
How to Complain
Email: support@pixelraidhosting.xyz
Include your account details, description of the issue, and any supporting evidence.
Response Times
We will acknowledge complaints within 2 business days.
A full response will be provided within 10 business days.
Escalation
If you are not satisfied, you may escalate to management via written request.
If unresolved, you may seek independent advice or escalate to relevant UK consumer protection bodies.
Simplified Version
Email us at support@pixelraidhosting.xyz with your issue.
We’ll reply within 2 days and aim to resolve within 10 days.
If you’re not happy, you can escalate to management or UK consumer bodies.